Tell us what happened
Contact support@hpcessentials.shop or +447464970952 with your name, order or enquiry reference if any, a description of the issue and the outcome you are requesting. Do not send card details or unnecessary sensitive information.
Our process
Our service target is to acknowledge a complaint within two working days and provide a substantive response within ten working days. If more time is needed, we explain the reason and the expected next step. These targets do not extend any statutory deadline or reduce legal rights.
Unresolved concerns
If we cannot resolve the issue, ask for a final response explaining our position and any applicable alternative dispute-resolution information. We do not claim membership of a dispute scheme unless confirmed. You retain access to applicable legal remedies, relevant consumer authorities and any card-provider rights. Privacy concerns can also be raised with the ICO or the relevant EEA supervisory authority.
Company contact
HPC RETAIL LTD operates HPC ESSENTIALS. We are registered in England and Wales under company number 10114483. Our registered office is 422 Leagrave High Street, Luton, England, LU4 0NF. Email: support@hpcessentials.shop. Telephone: +447464970952. This is also our trading and returns address.